Refund Policy

1. Satisfaction Guarantee

EuroCover Insurance Blog offers a 100% satisfaction guarantee on all our premium content subscriptions and digital products. If you're not completely satisfied with the quality or value of any paid service we provide, we will consider providing a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services during the timeframes specified below.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

Technical Issues: If you experience significant technical problems that prevent you from accessing or using our paid services or content
Content Quality Issues: If you find that our premium content does not meet the quality standards described in our product descriptions
Duplicate Charges: If you were inadvertently charged multiple times for the same service
Unauthorized Purchases: If unauthorized charges were made using your payment information
Service Unavailability: If our services become unavailable for an extended period during your subscription term

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

14 days of purchase for one-time digital products or services
7 days of the charge date for monthly subscription services
30 days of the charge date for annual subscription services

Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

Refund Request Process:

Contact Customer Service: Reach out to us via email at [email protected], by phone at +45 35 35 35 35, or through the "Contact" section on our website.
Provide Order Details: Include your order number, the specific product or service you're dissatisfied with, and the reason for your dissatisfaction.
Documentation: If applicable, provide evidence of the issue (such as screenshots of technical problems).
Review: Our customer service team will review your request and may ask for additional information if needed.
Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.

5. Refund Methods and Processing Times

Refunds will be issued using the same payment method used for the original purchase:

Credit/Debit Card Payments: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer's policies.
PayPal Payments: Refunds are usually processed within 3-5 business days.
Bank Transfers: Refunds may take 7-10 business days to process.

Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution and is beyond our control.

6. Non-Refundable Items and Exceptions

The following are generally not eligible for refunds:

Subscriptions After the Refund Period: Subscription charges after the refund timeframes mentioned above
Partially Consumed Content: Premium content that has been substantially downloaded, accessed, or used
Account Credits or Gift Certificates: These are non-refundable but remain valid according to their original terms
Promotional or Discounted Purchases: Items purchased at special promotional rates may have limited or no refund eligibility, as specified at the time of purchase

However, we evaluate each refund request individually and may make exceptions based on specific circumstances.

7. Subscription Cancellations

Canceling a subscription is different from requesting a refund:

You may cancel your subscription at any time through your account settings or by contacting customer service
Canceling a subscription prevents future billing but does not automatically trigger a refund for the current billing period
After cancellation, you will continue to have access to the subscription services until the end of your current billing period
To receive a refund for the current billing period, you must submit a separate refund request according to the guidelines in this policy

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

We will make reasonable efforts to notify our users of any significant changes to this policy through email notifications or notices on our website.

9. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

EuroCover Insurance Blog
Nørrebrogade 147
2200 Copenhagen, Denmark

Email: [email protected]
Phone: +45 35 35 35 35
Hours: Monday-Friday, 9:00 AM - 5:00 PM CET

10. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union, you have certain rights under the EU Consumer Rights Directive and relevant national legislation. Nothing in this policy is intended to reduce or limit those rights.